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FAQ

9 How can I book or reserve tickets for National Gugak Center performances?

Tickets can be reserved online, by phone, or in person up until the ticket deadline.
Online Booking Access the National Gugak Center website.
Phone Booking Call the Customer Support Team at +82-2-580-3300 and select] for support.
In-person Booking Visit the Customer Support Team on the 1st floor of Pungnyu Sarangbang.

For detailed information on the process, please refer to the Booking Guide below:
https://www.gugak.go.kr/site/homepage/menu/viewMenu?menuid=001001002001001&lang=en
8 How can I manage my reservation info if I booked a performance with no membership?

You can check and manage your reservation info by accessing via the “nonmember log-in” option.
7 The reservation system says that lay members cannot reservation at the moment.

Reservation is not available for lay members during the pre-booking period for paid-up members. Lay members can make their reservation after the period ends.
6 What are the National Gugak Center's ticket discount policies?

Please check two types of information regarding our discount policies:Standard Discount Policies

You can find our standard discount policies on our website by following this navigation path:
https://www.gugak.go.kr/site/homepage/menu/viewMenu?menuid=001001002001004&lang=en
5 How can I collect my ticket after making a reservation?

Tickets can be issued at the ticket office on the first floor of the performance venue starting one hour before the performance, Please present the name used for the reservation and the last four digits of your mobile phone number to receive your ticket.If you have purchased a ticket at a discounted rate, you must bring the relevant proof of eligibility. If the required documentation is not provided, you will be required to pay the price difference.
4 What are the deadlines for ticket cancellation, refund, or modification?

Cancellation, refunds, and changes are permitted only up to the reservation cut-off time. Same-day cancellations or modifications are strictly not possible.

The Reservation Cut-off Time is:
6:00 PM (18:00 KST) on the day before the scheduled performance.
3 Is there a fee for booking or canceling tickets?

No. The National Gugak Center does not charge any booking or cancellation fees.
However, full refunds are not possible if the request is made after the reservation cut-off time.
2 What should I do if I lose my ticket?

Tickets are treated as valuable securities and will not be reissued if lost.
Please be aware of this policy and handle your tickets with extreme care to prevent loss.
1 I cannot manage credit card and installment options in the payment system.

Please follow this procedure:
1. Menu Bar -> Tools -> Internet Options
2. Security -> Click “Custom Level” Button
3. Enable the option of “Allow script-initiated windows without size or position constraints”
4. Close the Windows Explorer and run the browser again
※ AMEX (American Express) is not available to use.

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