Booking guide – Reservation Cancellation and Refund
|How to book||Through the Web||Via Telephone||Offline|
|How to cancel||If you sign in or verify
identification on our webpage,
you can access to “my page”
where the cancellation is available.
|Tel: 02-580-3300||Please visit our Customer Support Team.
(Mon ~ Sat 09:00 AM ~ 18:00 PM)
Ticket is required.
|Cancellation is Available until|| 12:00 PM of the day of the performance when the performance starts at 20:00 PM.
6:00 PM of the day before the performance when the performance starts at 11:00~17:00 PM.
The refund will complete after 3 to 5 business days after cancellation.
Deposit cancellation fee information (*Exclude some performances)
|Date of Cancellation||Fee||Note|
|Until the 10th day of the show||No fees||ex) The payment will be fully refunded until June 14th (18:00 PM) if the performance begins on June 24th.|
|Until the 3rd day of the show||10% of the ticket price|
|Until the day before the show||20% of the ticket price|
|the day of performance||Refund unavailable|
|Cancellation/Change/Refund available until||18:00 PM of the day before the show||Customer Support will enact the refund process within hours (office hours: 09:00 AM ~ 18:00 PM).|
※ The refund will be given according to your selected payment method.