예매안내

Reservation cancellation and refund method

예매취소 수수료 안내표
How to book Internet Booking Booking a phone Visit Booking
How to cancel Login or identity verification
After, cancel on my page
When depositing the account,
Account number entry
National Center for Korean Traditional Performing Arts
02-580-3300
The name of the person
Refund within one week to account number
The National Center for Korean Traditional Performing Arts
Visiting customer support team (Mon ~ Sat 09: 00 ~ 18: 00 /
Holiday, closed on Sunday)
Admission ticket (ticket) required
Cancel Change
Possible time
   20 o'clock performance: 12 o'clock in the afternoon on the day of the performance.
   11:00 to 17:00 p.m.: 6:00 p.m. the day before the show.
   ※ Package Ticket: Cancellation/refund by 18:00 the day before the first performance of the package.
   ※ After that time, change/cancel/refund not possible
Notice

   - The refund will take 3 to 5 business days.
     If the account number is different from the depositor, the processing of the refund may be delayed.
   - partial cancellation·Seat changes are not possible and must be rescheduled after a full cancellation.
   - Tickets are securities, and in the event of loss or damage, you cannot reissue, cancel, refund, or change the ticket.
   - Invitations will not be refunded or changed.
   - When subscribing to the National Gugak Center, check the reservation details on the My Page· Can manage.

Deposit cancellation fee information (*Exclude some performances)

예매취소 수수료 안내표
Division Refund Fee Remarks
Before the 10th day of the show No fees Ex) In case of performance on June 24, full refund will be given on cancellation until June 14 (18:00)
Before the 3th day of the show Reimbursement after 10% deduction  
2 days to 1 day before broadcast
before the deadline
Reimbursement after 20% deduction
on the day Unable to cancel/change/refund
Cancellation/change/refund closing time Until 18:00 the day before the performance. Customer Support can be refunded within hours (09:00 to 18:00)

※ Cancellations and refunds can be canceled / refunded to the selected payment method.