Revocation and refund information | Booking Guide | National Gugak Center

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Revocation and refund information | Booking Guide | National Gugak Center

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Booking guide – Reservation Cancellation and Refund

Booking guide – Reservation Cancellation and Refund

예매취소 수수료 안내표
How to book	Through the Web	Via Telephone	Offline
How to cancel	If you sign in or verify identification on our webpage, you can access to “my page” where the cancellation is available.	Tel: 02-580-3300	Please visit our Customer Support Team. (Mon ~ Sat 09:00 AM ~ 18:00 PM) Ticket is required.
Cancellation is Available until	12:00 PM of the day of the performance when the performance starts at 18:00 PM. 6:00 PM of the day before the performance when the performance starts at 11:00~17:00 PM.
Additional Information	The refund will complete after 3 to 5 business days after cancellation. The refund process may be delayed if the names on the account and on webpage are different. "Partial" cancellation or Seat change is not available. Re-booking procedure after a full cancellation is needed. The reissue, cancel, refund, or change your ticket is unavailable if it is damaged or lost. Invitation tickets are not the subject of refund or seat change. You can manage the details of your reservation on "my page" of our webpage.

Deposit cancellation fee information (*Exclude some performances)

**Cancellation Fee (in general)**
Date of Cancellation	Fee	Note
Until the 10th day of the show	No fees	ex) The payment will be fully refunded until June 14th (18:00 PM) if the performance begins on June 24th.
Until the 3rd day of the show	10% of the ticket price
Until the day before the show	20% of the ticket price
the day of performance	Refund unavailable
Cancellation/Change/Refund available until	18:00 PM of the day before the show	Customer Support will enact the refund process within hours (office hours: 09:00 AM ~ 18:00 PM).

※ The refund will be given according to your selected payment method.